Prioritise application incidents by their real impact
Your backlog mixes enhancements requested by the business and fixes raised by support. Decisions are often made on gut feeling, or in favour of whoever pushes hardest.
Your challenges
Telling urgent from noisy
A heavily reported incident is not necessarily the most damaging; a silent malfunction can affect thousands of users.
Tracking what has been fixed
Between the ticket, the fix and the release, the trail gets lost.
Not handling the same problem twice
A regression reintroduced in the next release costs time and credibility all over again.
What Celenisia brings you
Objective data to decide
Frequency of each anomaly, scope affected, link with user reports.
Anomalies nobody has reported
You discover them before the business raises them.
End-to-end tracking
From the report to the release, then verification that the error has disappeared.
A regression alert
If an error that was already fixed reappears, you know as soon as the new version starts in production.